Privacy Policy

PcGeekPro is committed to your privacy. The policy details how we utilize your personal identifying information. This privacy policy may be modified at any time without notice to you and covers the usage of your personal information by each and every business owned and operated by PcGeekPro.com and its parent corporation, PcGeekPro Technical Services Pvt. Ltd. Your personal identifying information may be stored or utilized by any and all businesses under the PcGeekPro. Our privacy policy respects and recognizes your right to confidentiality and is committed to protecting the privacy of the visitors to its web site www.pcgeekpro.com. PcGeekPro is the sole owner of the information collected on www.pcgeekpro.com . We will not provide, rent, loan, or sell any identifiable personal information to any other third party, unless legally required to do so. The information is collected from users at various different points on our website.

Personal Details

Before using the PcGeekPro Service, the customer must first complete the registration form. This involves giving user contact information such as First and last name, E-mail address, Postal address, etc. PcGeekPro will use your contact details to contact you regarding the product and/or services you have requested. This consists of renewal/re-registration notifications, special offers, and surveys on improving our service.

Payment Details

If user purchases a plan by PcGeekPro, we will collect credit card information, and other payment information necessary to complete a payment from user. PcGeekPro may use a third party to process and verify credit cards for billing purposes. This entails we share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, PcGeekPro will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.

Computer System Information

We may also seek information related to your computer. This may include: information about the make and model of your computer and/or any computer hardware, software or peripherals attached to it, date of purchase and type of computer, identification number of your computer, condition of the computer and the application if reporting a fault occurrence and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to offer personalized technical support to you, and to help us update our support tools and augment our supported products list.

Remote Access

While requesting support you may request for the problem to be resolved by taking control of your computer. PcGeekPro uses licensed utilities which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. Furthermore, Experts will not use Remote Access tools to collect sensitive or confidential information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.

Diagnostic Tools

Some PcGeekPro online diagnoses applications may gather a broad variety of functional information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by PcGeekPro and is transmitted securely over the Internet to the PcGeekPro server. PcGeekPro analyzes this information to help diagnose and solve end-user problems. Information collected by the PcGeekPro application will not contain any sensitive information such as e-mail messages, e-mail addresses sent to, passwords, profiles, websites visited, etc. Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements

Live Screen Recordings

PcGeekPro reserves the right to monitor on-line and off-line sessions between user and a Tech Support Executive for quality control of the service provided to the customer by Tech Support Executive. Moreover, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the service, build a support knowledge base, and/or conduct internal market research. Session record data will, however, not be correlated with personally identifiable data about individual customers.

Security Issues

Our site uses all precautions to protect information of users. This Web site takes every precaution to protect information of users. Whenever sensitive information is submitted by the user via the website, it is protected both on-line and off-line. Sensitive information such as credit card number is encrypted and is protected with the best of the encryption software. We use industry-standard 128bit encryption technologies when transferring and receiving consumer data exchanged with our site. Similarly equivalent care is undertaken to protect user-information off-line. The entire information of our users, including the sensitive information outlined above, is restricted in our offices. Only employees from billing department or a customer service representative who need the information to perform a specific job are granted access to personally identifiable information. Even they use password-protected screen-savers each time they leave their workstations. On return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept abreast on our security and privacy practices. Every quarter and any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to make sure our customers' information is protected. Lastly, the servers that we store personally identifiable information on are kept in a highly secure environment. Other sites accessible through our web site have their own security and privacy policies and data collection practices. Please consult each site's privacy policy. In situations that are required by law and to safeguard ourselves in any legal action, we may disclose some information about our users to law-enforcing officers.

Changes to Privacy Policy

This policy may change from time to time at irregular intervals, in case of such updates you will have access to the last updated date and the policies preceding that date under archives. Any material policy that affects or changes our use of your personal information, the communication would be more direct on the website (notice on the home page of the website) and personal communication.

Questions about Privacy Policy

In case of further queries or clarifications, please write to us at privacy@pcgeekpro.