Refund Policy

PcGeekPro will be following the following policies in relation to any refund requested/received at the end of the customer and/or in case PcGeekPro agrees for a voluntary refund in case you are not wholly satisfied with the service, we will make every effort to resolve the issue. Any refund requests for “Incident Plans” and “Subscription Based Plans” will be liable for service charge deduction for specific form of service provided (Diagnostics, Repair and/or product charges).
We expertise on servicing any brand and model of desktop or laptop. Contact us and we’ll get your computer up and running smoothly in no time.

Incident Based Plan

Refunds will be issued in the following scenarios:

  • The Primary issue on the device is out of scope for PcGeekPro technical help.
  • Persistence of the existing/similar problem within 7 days of case being closed as “Resolved”
  • In case of dual charges or discrepancy in the amounts on invoice and actual charge.

If our technical support was able to resolved one or more issues, the fees charged for subscription service will not be refunded. Its sole discretion of PcGeekPro and on a case by case basis, refund can be issued of the charged fees after deducting charges for services provided to the subscriber.

Subscription Based Plan

Refunds will be issued in the following scenarios:

Refunds only are accepted, when any of the following criteria's are met:

  • You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
  • The issue is out of scope for the particular plan.
  • 30 days have not passed after the issue was last worked upon by a PcGeekPro technician.
  • There has not been a closed ticket or resolved issue in the past for unlimited plans.

PcGeekPro doesn’t save any payment/personal information and does not process any form of transaction without explicit consent from the account holder. You may move from a Quarterly/Annual plan to an incident based plan, and we would be able to accommodate your amount for any such move at the terms and conditions suggested to you by your account manager at that time.